Terms and Conditions
By accessing or placing an order through Promotional Caps (https://www.promotionalcaps.com.au), you (the "Customer") agree to comply with the following terms and conditions. These terms outline the mutual rights and responsibilities of both Promotional Caps and the Customer regarding the sale and delivery of goods and services. Promotional Caps reserves the right to modify these terms at any time, with any changes becoming effective immediately upon publication on the website. Your continued use of the website after any changes signifies your acceptance of the updated terms.
Product Availability and Variations
Product availability is subject to change without prior notice. If a product is discontinued or becomes unavailable after an order is placed, the Customer will be notified promptly, and suitable alternatives may be suggested. Minor variations in materials, colours, or sizes between batches are standard in the manufacturing process and are considered normal.
Colour Matching and Branding
While every effort is made to match PMS colours as accurately as possible, slight variations may occur due to different printing surfaces and cap materials. The Customer acknowledges that exact colour matches cannot be guaranteed, and Promotional Caps will apply the closest match possible based on the provided artwork.
Custom Orders: Quantity and Design
For custom-branded orders, a variation of ±5% in the total quantity supplied is standard and may be reflected in the final invoice. Additionally, due to the manufacturing process, slight deviations in logo positioning may occur across different items within the same order.
Artwork Submission and Proofing
The Customer is responsible for submitting artwork according to the specifications outlined on our website. Promotional Caps will provide a digital mockup for approval before production begins. Once approved, any changes to the artwork or order details must be made in writing and may incur additional costs. It is the Customer's responsibility to review the proof carefully, as no changes will be permitted once production has commenced.
Ownership and Use of Customer Artwork
By submitting artwork, the Customer warrants that they have the legal right to use said artwork for branding purposes. The Customer grants Promotional Caps permission to use the artwork exclusively for the production of the order. Promotional Caps does not retain ownership of the artwork after the job is completed and will not be liable for any claims regarding intellectual property rights.
Rush Orders and Extra Charges
Orders requiring expedited production or delivery may incur additional charges. Rush orders will be prioritized, but their fulfillment depends on stock availability and current production capacity. While we strive to meet expedited timelines, these cannot always be guaranteed.
Cancellations and Amendments
Once production has started, cancellations are not permitted unless agreed upon in writing by Promotional Caps. In such cases, the Customer will be responsible for covering any costs incurred for work already completed. Any amendments to the order must be submitted in writing, and additional charges may apply depending on the production stage at the time of the request.
Customer Inspection and Returns
It is the Customer’s responsibility to inspect goods upon receipt. Any discrepancies or defects must be reported in writing within seven days of receiving the order. If approved, defective goods must be returned to their original condition and packaging, with return costs borne by the Customer. Promotional Caps will assess returned products to determine whether a replacement or refund is warranted. Returns will not be accepted for custom-branded products unless a defect is found.
Shipping and Handling
Freight and handling charges apply to all orders and will be included in the final invoice. While Promotional Caps takes every precaution to ensure goods are delivered on time and securely, we cannot be held responsible for delays, losses, or damages caused by third-party courier services. Upon dispatch, tracking information will be provided, but any issues after dispatch are the responsibility of the courier service.
Payment Methods and Fees
Full payment is required before production begins unless otherwise agreed upon in writing. Promotional Caps accepts direct bank transfers at no extra cost. Payments made by credit card (Visa, Mastercard, and American Express) will incur a 1.75% merchant fee. All prices listed are in Australian dollars unless specified otherwise.
Ownership of Goods
Ownership of goods remains with Promotional Caps until full payment has been received. Once payment is confirmed, ownership of the items transfers to the Customer.
Intellectual Property and Website Content
The design, layout, graphics, and content of the Promotional Caps website are protected by intellectual property laws and remain the property of Promotional Caps. It is prohibited to copy, modify, reproduce, or distribute any content from the website without prior written consent. By placing an order, the Customer acknowledges that they have no rights to the intellectual property displayed on the website or used in custom-branded products.
Liability Disclaimer
Promotional Caps strives to provide accurate product descriptions and information on the website, but we do not guarantee that all details are free from errors. Customers rely on this information at their own risk. Promotional Caps is not liable for any indirect, incidental, or consequential damages arising from the use of its products or website.
Product Variation Disclaimer
As our products are mass-produced, variations in size, shape, and colour may occur between different batches. Images displayed on the website are intended as a guide only, and actual product details, including colour and finish, may differ from those shown. The Customer acknowledges these potential differences when placing an order.
Use of Cookies and Third-Party Vendors
The Promotional Caps website may use cookies through third-party vendors to display advertisements based on the user’s prior visits. We bear no responsibility for advertisements served by third-party vendors. Customers wishing to opt out of such tracking can adjust their settings through Google Ads Settings or via Network Advertising Opt-Out.
Warranty and Limitations of Liability
All implied warranties are excluded except where required by law. Promotional Caps' liability under Australian Consumer Law is limited to the replacement or refund of defective goods. Manufacturer warranties, where applicable, will be passed on to the Customer. Promotional Caps will not be liable for any indirect, special, incidental, or consequential damages arising from the use of our products.
Pricing and Freight
All quotes provided are valid for seven days unless otherwise negotiated. Freight is charged based on the best available service at cost pricing. Promotional Caps is not responsible for any delays or additional costs caused by third-party courier services. Prices listed are subject to change without notice, and stock is not reserved upon quotation unless explicitly stated.
Custom Products and Printing Disclaimer
Due to the nature of custom branding, small details in print on custom products may be illegible. Customers are advised to carefully review artwork proofs before approving them for production. Additionally, slight variations in logo positioning and print quality may occur across different items within the same order due to manual production processes.
By placing an order with Promotional Caps, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions, as well as their rights under Australian consumer law.